Privacy notice

How we handle your information. Last updated 9 October 2026.

Who we are

Wrenfield Cleaning Services Limited, a company registered in England and Wales, number 17368446. Registered office: 167-169 Great Portland Street, 5th Floor, London W1W 5PF.

We are the data controller for the information described here. For anything about your data, contact Dominic Duffy at hello@wrenfieldcleaning.co.uk or 01287 551 984.

What we collect and why

Information	Why we hold it	Our lawful basis
Name, email, phone, postcode and anything you write in our enquiry form or tell us on the phone	To answer your enquiry, arrange a survey and send you a quote	Legitimate interests — responding to someone who has asked us to get in touch
Client contact details, site address, access arrangements and key-holding records	To deliver the cleaning we have agreed and get into the building	Performance of our contract with you
Visit records, checklists and monthly audit reports	To show what was cleaned and to resolve any query about standards	Performance of our contract with you
Invoices, payment records and correspondence	To get paid, and to keep the accounting records the law requires	Legal obligation, and performance of our contract
Accident and incident records, where one occurs on your premises	To report and investigate as health and safety law requires	Legal obligation

We do not use your information for marketing unless you have asked us to, and we never sell it or pass it to anyone for their own marketing.

Who else sees it

Netlify, who host this website and receive enquiry form submissions on our behalf.
Microsoft, who provide our email.
Our accountant and HMRC, for invoices and tax records.
Our insurer, but only if there is a claim or an incident on your premises.
Our cleaners, who are given the site address and access details they need to do the work, and nothing more.

Some of these providers process data outside the UK. Where they do, the transfer is covered by the safeguards UK data protection law requires.

How long we keep it

Enquiries that don't become work: 12 months, then deleted.
Client records, invoices and visit records: six years after the contract ends, which is the period tax law requires.
Key-holding records: deleted when keys are returned.
Accident records: three years, or longer where the law requires it.

Your rights

Under UK data protection law you can ask us to:

give you a copy of the information we hold about you
correct anything that is wrong
delete it, where we have no continuing reason to hold it
restrict or object to how we use it
provide it in a portable format

Email hello@wrenfieldcleaning.co.uk and we will respond within one month. There is no charge.

Cookies

This website sets no cookies and uses no analytics or tracking. Nothing you do here is recorded unless you send us the enquiry form.

Complaints

If you are unhappy with how we have handled your information, please tell us first and we will try to put it right.

You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes

If we change how we use personal data, we will update this page and change the date at the top.

Wrenfield Cleaning Services Limited · Registered in England & Wales, company no. 17368446 · Registered office: 167-169 Great Portland Street, 5th Floor, London W1W 5PF
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